The role of a last mile delivery planner is crucial yet often overlooked. It’s a job that requires meticulous planning, strategic thinking, and the ability to adapt to unforeseen challenges. Let’s delve into what a typical day might look like for someone in this demanding but rewarding position in Singapore’s last mile delivery company. Let’s see what a typical day is like for Jo, our Ops Planner.
12 noon: Planning and Coordination
The day typically starts mid-day for a last mile delivery planner. After lunch, Jo will be at his desk, reviewing the schedule for the next day. This involves analysing orders received in the morning, understanding delivery routes, and coordinating with various stakeholders such as clients, drivers, customer service and sorting teams.
Jo is also in-charge of scheduling pickups from warehouses or distribution centres. He will work with our collection team to ensure that all the parcels meant for delivery are in our hub for processing. This involves cooperating with different last mile delivery companies and ensuring the smooth operation of last mile delivery in Singapore.
2 pm: Team Briefing and Strategy
By 2 pm, Jo gathers his team for a briefing. This is a crucial time to discuss any document delivery service issues from the previous day, review delivery targets, and strategize for optimal route planning. He will consider factors like traffic patterns, customer preferences for delivery times, and any special instructions for handling delicate or urgent deliveries. This involves aligning strategies with the overall last mile delivery service objectives.
3 pm: Data Analysis and Performance Review
By this time, there’s a brief lull in the action, allowing Jo to dive into data analysis. He will review key metrics such as delivery times, customer satisfaction ratings, and operational costs related to last mile delivery in Singapore. This analytical approach helps identify areas for improvement and informs decisions on future route planning and resource allocation. Understanding trends in last mile delivery e-commerce and performance across different last mile delivery companies is essential for optimising the last mile delivery network in Singapore.
5 pm: Coordination with Delivery Personnels and Customers
With the plan set, the next step is to communicate with last mile delivery personnels and the customers. This could involve confirming availability, discussing any changes in the schedule, and ensuring all vehicles are ready and equipped for the day’s deliveries. Clear communication is key to prevent delays and maintain efficiency. Some customers may not be able to receive their parcels on our scheduled timings and this is the time Jo organizes the jobs for them ensuring seamless last mile delivery service.
7 pm: Sorting
As our collection teams come back with the parcels from everywhere, our sorting team will commence their sorting process according to Jo’s routing plan. Their efforts here will help our last mile delivery personnels load and organize their jobs easily. This sorting process is essential for managing the flow of parcels and optimising the efficiency of last mile delivery in Singapore. The ability to handle and sort parcels accurately impacts the effectiveness of last mile delivery e-commerce and supports overall Singapore last mile delivery operations.
9 pm: Last Check and Close Shop
As some deliveries may still be in the progress, Jo shifts his focus to monitoring operations and ensuring that our delivery team is ending their day smoothly. This involves ensuring that all aspects of last mile delivery service are functioning as planned.
Once he is satisfied with the operations and that the team has effectively managed the last mile delivery in Singapore, he will call it a day and head home for a well-deserved rest.
Being a last mile delivery planner is not just a job; it’s a constant juggle of logistics, communication, and problem-solving. Each day brings new challenges and opportunities to streamline operations and exceed customer expectations. It’s a role that requires resilience, adaptability, and a passion for ensuring that every package reaches its destination on time and in perfect condition. As deliveries become more multi-faceted and consumers demand greater convenience at faster speeds, the importance of last mile delivery planners will only increase, making them unsung heroes in our modern economy.